‘Must be stopped’: Fraud taskforce nabs NDIS firms charging for services not delivered

A new federal taskforce set up to catch fraudulent providers to the National Disability Insurance Scheme has exposed two Victorian companies who were charging taxpayers for services that were never delivered.

The NDIS Quality and Safeguards Commission has issued a banning order against Millennium Disability Care Pty Ltd, which is based in Williams Landing in Melbourne’s west, permanently prohibiting it from providing services to people with a disability.

Minister for Government Services Bill Shorten says fraudulent service providers are ripping off the NDIS.

Alex Ellinghausen

The company’s director, Sarah Michael Leen Manyok Thiak, has also been issued with a banning order, and the firm’s registration has been revoked.

A second Victorian company – Australian Home and Community Care, based in Kurunjang in Melbourne’s outer west – was also given a ban order after a separate investigation found it has charged the NDIS for services that were not delivered.

After mounting evidence surfaced of fraudulent claims for payment to the NDIS, the Albanese government recently established the Fraud Fusion Taskforce, which works with the commission to investigate alleged wrongdoing by providers.

It found the companies had submitted “falsified and inappropriate claims for payment to the NDIS for services not delivered”, which had a “serious adverse effect on NDIS participants’ mental and physical wellbeing”.

NDIS and Government Services Minister Bill Shorten said the banning orders “send a strong message to any provider trying to take advantage of the NDIS and Australian taxpayers”.

“For too long, criminals and rogue operators have been able to take advantage of a lack of communication between government agencies and a lack of coordination against fraud,” Shorten said.

“Australians relying on government services and the NDIS are some of our most vulnerable, and any person or organisation taking advantage of their safety net must be stopped.

“The Fraud Fusion Taskforce’s work is well underway and anyone ripping off people with disability and taxpayers should be prepared – you will be caught.”

An investigation by , and last year found members of Sydney’s notorious Hamzy crime network had infiltrated the NDIS.

Australian Criminal Intelligence Commission chief Michael Phelan warned organised criminals involved in drug trafficking, violence and money laundering were exploiting systemic weaknesses in the NDIS to rort it on an unprecedented scale.

Phelan estimated that as much as 15 to 20 per cent of the $30 billion it costs a year might be being misused.

NDIS commissioner Tracy Mackey said her agency was taking “swift action” when NDIS providers and their personnel fail to meet their obligations.

“The NDIS Commission continues to work closely with the NDIA and other government agencies to identify and address quality and safeguarding concerns, including those arising from engagement in fraudulent activity,” she said.

“NDIS providers have very clear obligations and we will take action when providers do not meet those obligations.”

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