Sri lanka News – State-run electricity regulator Public Utilities Commission of Sri Lanka (PUCSL) has launched a hotline specifically to address consumer inquiries related to the recent electricity tariff hike in the country, a statement from the PUCSL said.
The PUCSL approved a proposal by the state owned Ceylon Electricity Board (CEB) to increase monthly electricity charges by an average of 75 percent on August 10.
Related – Explainer: Sri Lanka’s electricity tariff hike and how it works.
The Price hike came nine years after the last price hike in the country with the CEB was incurring billions of losses as no politicians wanted to take unpopulour decision and lose elections.
The initiative to introduce a new hotline for inquiries was taken due to increase number of complaints
received by the PUCSL regarding the calculation of new electricity tariff, Janaka
Ratnayake, the Chairman of PUCSL, said.
“We want to make sure that there is a smooth transition and help consumers in every way that we can
to understand the electricity bill, tariff calculations and minimize the issues that the consumers face,” he said.
PUCSL said the hotline 0775687387 is now fully dedicated to address the inquiries of consumers
regarding the tariff hike.
According to the new electricity tariff hike, the domestic category with less than 30
units per month consumption still subsidized 75 percent.
The consumers come under the category of above 31 units and below 60 units are charged 40 percent
of the total cost while getting a 60 percent of subsidy.
Only 50 per cent of the cost will be charged from the category of units above 61 and below 90 and a 50
percent of subsidy is also given to that category.
“Accordingly, 75 percent of the electricity consumers are still being subsidized even with the new tariff
revision,” PUCSL said.
The original tariff revision was aimed at eliminating all subsidies, but it was not clear why the state-run utility provider still provides subsidy with no backing expected from the treasury. (Colombo/ Sept14/2022)